Refund and Return Policy

Effective Date: 01 November 2023

Thank you for shopping with Shawlet.in, a trusted brand under ChocoMagic. We take great pride in crafting exquisite chocolates and ensuring customer satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Please read this Refund and Returns Policy carefully to understand our policies and procedures for refunds and returns. By purchasing Shawlet.in, you agree to the terms outlined in this policy.

Refund Policy

1. Eligibility for Refund

We offer refunds on the following conditions:

  • Damaged or Defective Products: If the product you received is damaged or defective, please contact us within [8-10] days of receiving the order to be eligible for a refund.
  • Incorrect Item Received: In the rare event that you receive an incorrect item, please notify us within [8-10] days of receiving your order to be eligible for a refund.

2. Refund Process

To request a refund, please follow these steps:

  1. Contact our Customer Support team at [Phone: +919765612291] or [Email: contact@shawlet.in] within the specified timeframe mentioned in section 1.1.
  2. Provide your order number and details of the issue, including clear photographs (if applicable) to support your request.
  3. Our team will review your request and may ask for additional information.
  4. Once your request is approved, we will process the refund to your original payment method. Please allow [8-10] business days for the refund to reflect in your account.

3. Non-Refundable Items

The following items are non-refundable:

  • Perishable goods, such as chocolates, that are not damaged or defective.
  • Products returned after the specified return period.

4. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact us:

Our dedicated Customer Support team is here to assist you and ensure that your shopping experience with Shawlet.in is delightful.

ChocoMagic, the parent company of Shawlet.in, has been crafting exquisite chocolates since 2018, and we look forward to continuing to serve you with the finest chocolate products. Thank you for choosing us for your indulgence and sweet moments.